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Shopping Information

DO YOU SHIP INTERNATIONALLY?

Currently, we ship only to the United States. We are looking to expand our shipping destinations in the near future.
For further information, please check our shipping policy.

WHAT SHIPPING METHODS ARE AVAILABLE?

We use DHL, FedEx, and UPS for shipping.

All shipments include tracking numbers and insurance for damages or loss.
Once your order is shipped, you will receive a confirmation email with your tracking number.

We offer door-to-door delivery service, this means your order will be delivered directly to your specified address, ensuring your convenience.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

‱ Made to Order Rugs: Handling time takes 4 to 5 weeks (20 to 25 business days).

‱ In-Stock Rugs: Handling time takes up to 2 business days.

Once shipped, delivery takes 3 to 5 business days.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept various payment methods, including major credit cards : Visa / Mastercard / American Express (Amex) / JCB / UnionPay / Discover / Dinner Clubs
Also Apple Pay, PayPal and Shop Pay. All transactions are secure and encrypted for your protection.

Please check our Billing terms for more info

ARE YOUR RUGS HANDMADE?

Yes, all our rugs are handmade by skilled artisans using traditional techniques.
Each piece is unique and crafted with care to ensure the highest quality.

DO YOU OFFER CUSTOM ORDERS?

Yes, we offer custom orders for those looking for a specific size, color, or design. Please contact us at contact@berberhandicraft.com to discuss your custom order requirements.

Orders and Returns

HOW DO I PLACE AN ORDER?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart.
Proceed to checkout, enter your shipping and payment information, and complete your purchase.
You will receive an order confirmation email once your order is placed.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our order tracking page or on the carrier’s website.
Additionally, if you have a registered account with us, you can track your order status in the ‘My Account’ section.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Orders can only be canceled within 24 hours of the original sale. After 24 hours these are final sale and cannot be canceled, refunded or modified.

Please contact our customer service at Contact@berberhandicraft.com for your order cancellation or modification

Please check our cancellation policy for more info

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

For any further queries, please contact us:

Email: contact@berberhandicraft.com
Phone: +1 (803) 891 8953

WHAT IS YOUR RETURN POLICY?

All returns must be postmarked within thirty (30) days of the delivery date.
To return an item, please email our customer service at contact@berberhandicraft.com for assistance and/or check our return policy

WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?

If you receive a damaged item, please contact our customer service immediately at contact@berberhandicraft.com.
We will assist you with the return or exchange process and ensure you receive a replacement or refund as soon as possible.

Need more info?

We’re here to answer your questions, hear your feedback, and share in your joy. Connect with our team

Address
    • NAZO RUGZ LLC, 5830 E 2ND ST, STE 7000 #11570 CASPER, WY 82609 US
  • +1 (803) 891 8953

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