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We’re always here to help
Questions before you checkout?
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All our rugs are made to order in Morocco, and most ship in 2–8 weeks. Once it’s on the way, you’ll get a tracking link straight to your inbox.
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Yes—everywhere we deliver. No hidden fees, no surprises.
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We check every rug before shipping, but if something slips through, snap a photo and email us. We’ll make it right, no hassle.
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Absolutely. You have 30 days from delivery to decide. As long as the rug’s unused and in original condition, just let us know—we’ll help you start a return.
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Changed your mind on size, color, or style? Reach out within 24 hours—if we haven’t started weaving, we can update your order.
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100%. We use secure checkout and never store your card info.
For more details please check our billing policy
Rug stories from happy floors everywhere
Homes That Got Happier
Best Service
Super soft, arrived on time, and the service was personal. Can’t wait to order another.
Olivia M.
Brooklyn
Worth every penny
Felix,
Worth the wait!
Was nervous ordering custom, but the team made it so easy. Fits my space perfectly.
Maxine P
Austin
Instant upgrade
Nadia K.
Instant Cozy Vibes
It shipped all the way to Canada, worth every day of the wait.
J. Turner
Montreal
Love it!
Ben A.
Even Better in Person
Arrived even better than pictured. You can tell it’s made by hand.
Emily R.
Boston
My new favorite
Rachel W.
Art for the Floor
Honestly feels like art for my floor.
Maya P.
Sydney
Would buy again
Zoe L.
Our Greatest
Instant mood-boosters, zero regrets.
