Got Questions?
How long the shipping takes?
• Made-to-order rugs: Handling time takes 4 to 5 weeks (20 to 25 business days).
• In-stock-rugs: Handling time takes up to 2 business days.
Once shipped, delivery takes 3 to 5 business days from the shipping date.
We use reliable carriers such as DHL, UPS, and FedEx to ensure safe and timely delivery of your order.
Our customer service will be in touch post order to confirm shipping times if you have any question.
Please check our shipping policy for more info
My tracking information shows no updates. What should I do?
- Tracking information may take a day or two to update. If you don't see any updates after this period, feel free to contact our customer service team for assistance.
Can I change my shipping address after my order has been shipped?
- Once your order has been shipped, we may not be able to change the shipping address. Please reach out to our customer service team as soon as possible if you need to update your address.
Can i delay my shipping?
We understand that sometimes circumstances change. If you need to delay the shipping of your order, please reach out to our customer service team as soon as possible.
How do I go about returning my order?
We accept returns within 30 days of delivery. Please contact our customer service team to initiate your return request and receive assistance.
Please check our return and refund policy for more info