Need
Questions About Your Order?
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Just enter your order number above and you’ll see the latest updates. Need help? Message us anytime.
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Most rugs ship in 3–8 weeks, since we make each one to order. Once your rug ships, you’ll get a tracking number right away.
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Check your order confirmation email, or reach out and we’ll resend it.
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Tracking will appear when your rug is done and ready to ship. Still worried? Contact us and we’ll check on it for you.
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Absolutely. We’re happy to send photos, progress notes, or status anytime, just ask.
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We’ll always keep you posted. If there’s any holdup, you’ll get an email with honest updates and new timelines.