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Got Questions?

Find quick answers here!
How long the shipping takes?

• Made-to-order rugs: Handling time takes 4 to 5 weeks (20 to 25 business days).

• In-stock-rugs: Handling time takes up to 2 business days.

Once shipped, delivery takes 3 to 5 business days from the shipping date.

We use reliable carriers such as DHL, UPS, and FedEx to ensure safe and timely delivery of your order.

Our customer service will be in touch post order to confirm shipping times if you have any question.

Please check our shipping policy for more info

My tracking information shows no updates. What should I do?
Can I change my shipping address after my order has been shipped?
Can i delay my shipping?

We understand that sometimes circumstances change. If you need to delay the shipping of your order, please reach out to our customer service team as soon as possible.

How do I go about returning my order?

We accept returns within 30 days of delivery. Please contact our customer service team to initiate your return request and receive assistance.

Please check our return and refund policy for more info

Still need help? Contact us

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