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Email: contact@berberhandicraft.com.
Phone: +1 (307) 445-9116
Address: NAZO RUGZ LLC 100 Church Street, Suite 800, New York, NY 10007 USA
Thanks for reaching out. Whether you’re wondering about wool, want a styling tip, or just need help with an order, we’re happy to help.
Your answer might be waiting below.
You’ll get email updates at every step, but you can also track your order anytime on our Order Tracking page. If you’re feeling impatient (we get it!), just message us and we’ll give you a personal update.
If your rug hasn’t started production yet, we can usually change or cancel. Please contact us within 24 hours for the easiest experience.
Full details are in our Cancellations Policy. If you’re unsure, just ask—we’re flexible whenever possible.
Yes, we have a dedicated Trade Program for designers, stylists, and anyone working on larger projects. Get access to exclusive perks, samples, and volume pricing, or drop us a message to chat about your project.
Absolutely! Whether it’s a wild idea, a new size, or a totally unique color palette, we love custom requests.
Start with a free mockup, just fill out our Custom Rug Form or email us your vision.
Returns and exchanges are easy, just visit our Returns & Refunds policy for step-by-step instructions, or reach out. We’ll make it as simple as possible.
Regular vacuuming, quick spot cleaning, and lots of love. For detailed care (deep cleans, stains, or pets), check our Care Guide or ask us directly, happy to help with specific tips for your home.
