Most Frequently Asked Questions about our Rugs Skip to content

GOT QUESTIONS?

Find quick answers to your questions

Shopping Information

Do you ship internationally?

• Yes we ship to:
Andorra, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Indonesia, Italy, Japan, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Portugal, Qatar, Singapore, Spain, Saudi Arabia, Switzerland, Sweden, Thailand, United Arab Emirates, United Kingdom, United States.
• Customs and import fees may apply to deliveries outside the United States.
• For more details, kindly refer to our shipping policy.

What shipping methods are available?

• We use DHL, FedEx, and UPS for shipping.

• All shipments include tracking numbers and insurance for damages or loss.
Once your order is shipped, you will receive a confirmation email with your tracking number.

• We offer door-to-door delivery service, this means your order will be delivered directly to your specified address, ensuring your convenience.

How long will it take to get my package?

Made to Order Rugs: Handling time takes 4 to 5 weeks (20 to 25 business days).

In-Stock Rugs: Handling time takes up to 2 business days.

Once shipped, delivery takes 3 to 5 business days.

What payment methods do you accept?

• We accept various payment methods, including major credit cards : Visa / Mastercard / American Express (Amex) / Discover / Dinner Clubs
Also Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

• All transactions are secure and encrypted for your protection, Billing terms

Are your rugs handmade?

Yes, all our rugs are handmade by skilled artisans using traditional techniques.
Each piece is unique and crafted with care to ensure the highest quality.

Do you offer custom orders?

Yes, we offer custom orders for those seeking a specific size, color, or design. We will be happy to discuss your custom order needs

Orders and Returns

How do I place an order?

• To place an order, simply browse our website, select the items you’d like, and add them to your cart.
• Proceed to checkout, enter your shipping and payment details, and complete your purchase.
• You’ll receive a confirmation email once your order is placed.

How can I track my order?

• Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can use this number to track your order on our 'Tracking page' or the carrier’s website.

• If you have an account with us, you can also check your order status in the ‘My Account’ section.

How can I cancel or change my order?

• Orders can be canceled within 24 hours of purchase. After this period, all sales are final and cannot be canceled, refunded, or modified.
• For cancellation or modification requests, please contact our customer service at Contact@berberhandicraft.com or via live support.
• For more details, please review our 'Cancellation policy'.

What is your return policy?

All returns must be postmarked within thirty (30) days of the delivery date.
To return an item, please reach out to our live support or email at contact@berberhandicraft.com for assistance and/or check our return policy

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our live support or contact@berberhandicraft.com.
We will assist you with the return or exchange process and ensure you receive a replacement or refund as soon as possible.

Who should I contact if I have any queries?

Email: contact@berberhandicraft.com
Phone: +1 (803) 891 8953

Need more info?

We’re here to answer your questions, hear your feedback, and share in your joy. Connect with our team

Address
    • NAZO RUGZ LLC, 5830 E 2ND ST, STE 7000 #11570 CASPER, WY 82609 US
  • +1 (803) 891 8953

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