• We offer shipping to the United States, Canada, the United Kingdom, and Australia.
• Customs and import fees may apply to deliveries outside the United States.and complete your purchase.
• For more details, kindly refer to our shipping policy.

• We use DHL, FedEx, and UPS for shipping.

• All shipments include tracking numbers and insurance for damages or loss.
Once your order is shipped, you will receive a confirmation email with your tracking number.

• We offer door-to-door delivery service, this means your order will be delivered directly to your specified address, ensuring your convenience.

• Made to Order Rugs: Handling time takes 4 to 5 weeks (20 to 25 business days).

• In-Stock Rugs: Handling time takes up to 2 business days.

Once shipped, delivery takes 3 to 5 business days.

• We accept various payment methods, including major credit cards : Visa / Mastercard / American Express (Amex) / Discover / Dinner Clubs
Also Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

• All transactions are secure and encrypted for your protection, Billing terms

Yes, all our rugs are handmade by skilled artisans using traditional techniques.
Each piece is unique and crafted with care to ensure the highest quality.

Yes, we offer custom orders for those seeking a specific size, color, or design. We will be happy to discuss your custom order needs

• To place an order, simply browse our website, select the items you’d like, and add them to your cart.
• Proceed to checkout, enter your shipping and payment details, and complete your purchase.
• You’ll receive a confirmation email once your order is placed.

• Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can use this number to track your order on our 'Tracking page' or the carrier’s website.

• If you have an account with us, you can also check your order status in the ‘My Account’ section.

• Orders can be canceled within 24 hours of purchase. After this period, all sales are final and cannot be canceled, refunded, or modified.
• For cancellation or modification requests, please contact our customer service at Contact@berberhandicraft.com or via live support.
• For more details, please review our 'Cancellation policy'.

All returns must be postmarked within thirty (30) days of the delivery date.
To return an item, please reach out to our live support or email at contact@berberhandicraft.com for assistance and/or check our return policy

If you receive a damaged item, please contact our live support or contact@berberhandicraft.com.
We will assist you with the return or exchange process and ensure you receive a replacement or refund as soon as possible.

• Email: contact@berberhandicraft.com
• Phone: +1 (803) 891 8953