Got questions? You’re in the right place.

Everything you need to know about our rugs, shopping, shipping, returns, and more, so you can buy with confidence. If you still can’t find what you need, just reach out at the bottom of this page.

Payments & Safety

Your trust matters. Here’s how we keep things secure from checkout to delivery.

  • Absolutely. All payments are processed using secure, encrypted technology. We never store your payment details, and your information is protected at every step.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience here.

  • Check our Payment Policy for full details, or contact us for any specifics.

  • We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Klarna and most other popular payment methods.

Shipping & Delivery

From Morocco to your door, here’s what to expect.

  • All rugs are made to order.
    Production takes 3–7 weeks depending on the size, and shipping takes 3–7 business days.
    We’ll send you tracking details as soon as your rug ships.
    For bulk order and special requests please contact us before ordering

  • Shipping is free for all destinations! For special orders or remote locations, see our Shipping Policy.

  • We ship worldwide, duty-free, check our shipping policy for more details.

  • If you can add your address at checkout, we ship to you! For special requests, just ask.

Warranty & Repair

We stand behind every rug. Here’s how we make it right if you need help.

  • Yes. Every rug comes with a lifetime authenticity guarantee and free repair advice. If something goes wrong, just reach out.

  • Our authenticity guarantee is for life, no extra fees, no expiration.

  • Nothing. We want you to feel secure forever.

Returns & Refunds

Buy with peace of mind. Here’s what happens if you need to send something back.

  • Yes, we offer full, partial refunds, and exchanges.
    Please enquire for more information about our Refund policy.

  • You have 30 days after your rug arrives.

  • In case of defective / damaged rug due to shipping or anything else, you’ll get a full refund or exchange of your order.

    In other cases, you’ll get a full refund, and return fees will be at your charge.

    For more info please check our retun policy.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Still have a question?

Email: contact@berberhandicraft.com.
Phone: +1 (307) 445-9116
Address: NAZO RUGZ LLC 100 Church Street, Suite 800, New York, NY 10007 USA

Thanks for reaching out. Whether you’re wondering about wool, want a styling tip, or just need help with an order, we’re happy to help.